Hi, my name is

Steven Hirschhorn.

Data-driven professional focused on customer success, analytics, and product strategy.

I'm the kind of person who likes to figure things out, whether it's how to grow better tomatoes, build a cleaner dashboard, or understand why a customer's workflow isn't clicking. I've spent my career at the intersection of customer success, analytics, and product strategy, helping teams use data and systems to work smarter and grow faster.

My path hasn't been linear, and that's exactly what makes it interesting. I've managed restaurants, run a small farm, built software, and launched marketing campaigns. Every stop taught me how to lead with curiosity, communicate clearly, and make sense of complex problems.

These days, I'm focused on helping SaaS companies turn insight into action: using data, empathy, and a little creativity to build experiences that actually make a difference.

Here are a few technologies I've been working with recently:

  • JavaScript (ES6+)
  • Ruby on Rails
  • React
  • Node.js
  • PostgreSQL
  • MongoDB
  1. 2023 — 2025

    Business Operations Manager · Stacy Machine & Tooling, Inc.

    Support cross-functional workflows between engineering, quality control, and operations teams to ensure high-quality, on-time delivery of custom-manufactured components for high-value client commitments.

    • JobBoss ERP
    • Excel
    • Partner Management
  2. 2015 — 2025

    Partnered with SaaS companies to deliver end-to-end product development and growth strategies, creating internal tools, data pipelines, and marketing systems that aligned technical execution with business objectives.

    • Ruby
    • Node.js
    • MongoDB
    • ElasticSearch
    • SQL
    • CoffeeScript
    • Heroku
    • Shopify
    • CPG
    • Data Analytics
  3. 2020 — 2023

    Technical Success Manager · Quantive (Now WorkBoard)

    Acted as a trusted advisor between sales, product, and engineering to align onboarding strategy with long-term success. Owned integrations, turned feedback into improvements, and drove adoption through technical solutions.

    • Business Operations
    • Customer Success
    • Data Analytics
    • PostgreSQL
    • SaaS
    • Product Management
    • New Account Management
  4. 2019 — 2020

    Business Operations & Fulfillment Manager · Yakoda Supply

    Led customer service and fulfillment across retail, ecommerce, and wholesale channels. Balanced speed, accuracy, and personalized support while improving the customer experience and scaling daily operations.

    • Excel
    • Shopify
    • E-Commerce
    • Inventory Management
    • Customer Service
    • Fly Fishing

Featured Project

Gmail CLI

A command-line interface for Gmail that allows users to read, send, and manage emails directly from the terminal. Built with Ruby and the Gmail API.

  • Ruby
  • Gmail API
  • CLI
  • OAuth

Featured Project

Weather App for Dogs

A React-based weather application specifically designed for dog owners, providing weather conditions and recommendations for outdoor activities with pets.

  • React
  • JavaScript
  • Weather API
  • CSS3

Featured Project

gCamp

A full-stack project management application built with Ruby on Rails, featuring user authentication, project tracking, and team collaboration tools.

  • Ruby on Rails
  • PostgreSQL
  • Bootstrap
  • JavaScript

Featured Project

State of Colorado Data Viz

An interactive data visualization project showcasing Colorado state statistics and demographics using D3.js and modern web technologies.

  • D3.js
  • JavaScript
  • Data Visualization
  • SVG

Get In Touch

I'm always interested in new opportunities and interesting projects. Whether you have a question or just want to say hi, I'll try my best to get back to you!

Say Hello

Built with Middleman and deployed on GitHub Pages. Made with assistance from Kiro and ChatGPT.